Frequently Asked Questions
When can I expect a quotation?
We typically provide a response within 8 hours of receiving your inquiry. For urgent projects, please contact us directly via email or phone for prioritized processing.
How can I obtain a sample for quality assessment?
After price confirmation, samples can be requested. While sample costs are initially charged, they are refundable upon placing a bulk order that meets our MOQ requirements.
What are your core competitive advantages?
We utilize a professional R&D team with over 20 years of expertise in the lighting industry. Our production facility ensures timely delivery, and our products carry global certifications including CE, RoHS, CB, and SAA.
Do you offer ODM or OEM services?
Yes, we specialize in providing tailored ODM and OEM services to meet specific customer requirements, backed by two decades of industry experience.
What is the standard delivery timeline?
Delivery times vary by product type. Generally, bulk production takes between 15 to 30 days, while sample orders are typically fulfilled within 7 to 10 days.
Which payment and delivery terms do you accept?
We accept various delivery terms including FOB, CFR, CIF, and EXW. Accepted payment methods include T/T, L/C, Credit Card, and PayPal in major currencies such as USD, EUR, and GBP.